Privacy Policy

Introduction

Pro Health Clinic ("we", "us", "our") is committed to protecting the privacy of your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the My Health Records Act 2012 where applicable.

This policy explains what information we collect, how we use and store it, and your rights regarding your personal and health information.

Information We Collect

We may collect personal information including your name, contact details, date of birth, Medicare number, private health fund details, and emergency contact information.

As a healthcare provider, we also collect sensitive health information such as your medical history, symptoms, treatment notes, imaging and referral letters, and information you provide during consultations. This information is collected directly from you, and where relevant, from referring practitioners or other treating providers with your consent.

How We Use Your Information

We use your information to provide clinical assessment and treatment, manage appointment bookings and reminders, process health fund and Medicare claims (including via HICAPS), communicate with other healthcare providers involved in your care (with your consent), and meet our legal and professional record-keeping obligations.

We do not use your health information for marketing without your explicit consent.

Storage & Security

Your information is stored in secure clinical management software with restricted staff access. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure, including physical, electronic, and procedural safeguards.

Health records are retained in accordance with applicable state and Commonwealth record-keeping requirements for healthcare providers.

Disclosure to Third Parties

We may disclose your information to your referring GP or specialist, other treating practitioners involved in your care, your health fund or Medicare for claiming purposes, and government bodies where required by law.

We do not sell or trade your personal information. Any disclosure outside of these purposes requires your consent, unless required or authorised by law.

Access & Correction

You have the right to request access to your health records and to request correction of information you believe is inaccurate, incomplete, or out of date. Requests can be made in writing to the clinic using the contact details below. We may charge a reasonable administrative fee for providing copies of records, in line with applicable regulations.

Website & Cookies

Our website may use cookies and similar technologies to improve site functionality and understand how visitors use our site. Information submitted through our contact or booking forms is used only to respond to your enquiry or process your booking.

Complaints

If you have concerns about how we have handled your personal information, please contact us directly so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.